Chickweed Apothecary

Terms of Service

The following terms of service apply to all access to, and use of, the website of Chickweed Apothecary Ltd.

This page tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site.

Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in them. You should print a copy of these Terms or save them to your computer for future reference.  Chickweed Apothecary has the right to amend these Terms from time to time as needed.  Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.  These Terms, and any Contract between us, are only in the English language.


We operate the website  We are CHICKWEED APOTHECARY LIMITED (company number 7929301), a limited company whose registered office is at 7 Gleneagles Way, Waiwhakaiho, New Plymouth 4312, NZ. 

To contact us, please email


You may access, view, reproduce and print the content on these sites provided you only use that content for informational, non-commercial purposes.  If you wish to link to any part of this site, you must get prior written consent from Chickweed Apothecary Ltd.  You may not use this site, or the content on it, for any other purpose or in any other way without Chickweed Apothecary Ltd’s prior written consent.


While Chickweed Apothecary Ltd has tried to ensure the information on this site is current, accurate and complete, it does not guarantee such information will be current, accurate or complete when you access it.  Chickweed Apothecary Ltd only provides the information on, or accessed through these sites, on an “as is” basis.  You must make your own assessment of the suitability of the content and/or the services for your own purposes.  You are solely responsible for the actions you take in reliance on the information in, or accessed through, this site.  Chickweed Apothecary Ltd may change the content and/or services described on the site at any time without prior notice.  Users seeking to rely on or verify any content and/or services contained on this site should contact Chickweed Apothecary by email at


All warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limit, suitability, fitness for purpose, accuracy or completeness of this site or the information in or products accessed through it; and we will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the information in or products accessed through it.

If the New Zealand Consumer Guarantees Act 1993 applies, you may have rights or remedies which are not excluded nor limited by the above.  If you are using this site or its content for business purposes, the above exclusions and limits will apply and the New Zealand Consumer Guarantees Act 1993 will not apply.  Chickweed Apothecary Ltd will take action to correct any error or inaccuracy which is brought to its attention, within a reasonable time.


This site and content has been prepared in accordance with the requirements of New Zealand law.  These terms and any matters or disputes connected with this site will solely and exclusively be governed by New Zealand laws and will be dealt with exclusively by New Zealand courts.


The site contain links to third party websites.  These are not controlled by Chickweed Apothecary Ltd.  They are provided for your convenience only.  Please note that Chickweed Apothecary Ltd does not check, nor necessarily endorses, approves or agrees with, the third-party websites it links to.  Third party websites will likely have their own restrictions on how you may use the content on those websites and what responsibility the website provider will accept in relation to the content.  You should ensure you read and comply with these.


All rights reserved.  All intellectual property on including without limit, the text, graphics and copyright works, is owned by Chickweed Apothecary Ltd (or the relevant content supplier).  Chickweed Apothecary Ltd is the exclusive owner of all rights in the compilation, design and layout of this site.


Our return policy for physical products made online with us is very simple: if you are not happy with your product in any way, we will replace it or refund your purchase.

Please use the Contact Us tab to email us with proof of purchase details (your invoice number), and the reason you are dissatisfied.

We may request you to return unused product before processing a refund or replacement.

Please note, if you made your purchase from a retail stockist, you will need to return it to that stockist – and their store policies apply in terms of refund or replacement.


The images of the Products on our site are for illustrative purposes only.  Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Products.  Your Products may vary slightly from those images.

All sizes, weights, capacities, dimensions and measurements indicated on our site have a 5% tolerance.

The packaging of the Products may vary from that shown on images on our site.

All Products shown on our site are subject to availability.  We will inform you by email as soon as possible if the Product you have ordered is not available and we will not process your order if made.


Although we have made every effort to be as accurate as possible, because we use only the finest natural ingredients we can source and make our products in small batches to ensure freshness, you may notice minor changes to the scent and texture of our products between orders.  These are due to seasonal and other fluctuations in our ingredients and the production style of the individual maker.  You can take these as sure signs of our commitment to natural and freshly made products.


Orders are processed within 24 hours of receiving them.  However, orders received during the weekend or on a New Zealand public holiday will be processed the following business day.


If we have product in stock, delivery times are as follows.  Please be aware that we handcraft all our products.  If we run out, we need up to 10 days to make new stock (this is due to the traditional processes we use).  Within New Zealand, standard orders take 2-3 working days to deliver to the North Island and 3-6 working days for the South Island.  Please allow 1-2 extra days for Rural Delivery.

For all other countries, you can expect delivery of your products within 10-14 working days.


Domestic Orders:

We use couriers and NZ Post for deliveries and PO Boxes in NZ and NZ Post for overseas delivery.

  • $7.50 for delivery in NZ (excluding rural and PO Boxes)
  • $8.70 for rural delivery and PO Boxes (sorry but we have to make a special trip to the Post Office to send to PO Boxes)

Please click the right rate into the shipping field as you go through checkout.  We do not add any handling fee or additional charges to these rates.

There is free shipping on NZ orders over $100.00.

We will send you an email to let you know your order has been processed and dispatched.  Delivery times may vary depending on postal transit services, natural disasters and other events out of our control.

Please ensure that the delivery address you have entered for your order is absolutely correct.  We cannot change the delivery address on the order once it has been dispatched, nor can we be held responsible if you have given us incomplete details.

International Orders:

Chickweed Apothecary delivers via international air post.  We carefully package our products for overseas delivery from New Zealand, however Chickweed Apothecary cannot be held responsible for any damage caused in transit.  We use a flat rate for postage and packaging (P&P) depending on your country of origin.  For international delivery charges, please contact us for a quote.  Orders sent worldwide are sent at the buyers’ risk. 


All web pricing includes tax though some countries may incur a duty tax depending on the local policies.  Please note: International customers are responsible for ascertaining duty implications and payment of any duty charges applied on receipt of goods.


If you have a query about an online order you have already placed, please email us at  Please provide details such as your invoice number/ date of purchase and the specific enquiry – this will help us to provide a speedy response.

Thank you for shopping with us at 


All written information and videos contained on this site are copyrighted and must not be copied or used without prior permission.